Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@byquainteu.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24-48 hours!
Frequently Asked Questions
Q: How do I know what size to order?
We recommend checking our size chart, which can be found on each product page.If you have any questions about sizing, feel free to contact our customer service team for assistance.
Q: What is your return policy?
A: We accept returns on all unworn, unwashed, and undamaged items within 30 days of purchase. To initiate a return, please contact our customer service team to request a return authorization. Please note that all returns must be in their original packaging with all tags attached.
Q: How long will it take to receive my order?
A: We typically process and ship orders within 1-2 business days. Once your order has shipped, you will receive a tracking number via email. Depending on your location, delivery times may vary.
Q: Do you offer free shipping?
A: We offer free standard shipping on all orders.
Q: How do I contact customer service?
A: You can contact our customer service team by emailing us at support@byquainteu.com. We strive to respond to all inquiries within 24-48 hours.
Q: What payment methods do you accept?
A: We accept Paypal.
Q: How can I stay up-to-date on new product releases and promotions?
A: The best way to stay informed about our latest products and promotions is by signing up for our newsletter. You can also follow us on social media for updates and exclusive offers.
